Frequently Asked Questions
Everything you need to know about your Able Carry gear.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Do you offer a warranty on your bags?
Yes, we stand by our craftsmanship. Our products come with a limited lifetime warranty that covers manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 14-day return window for items in brand new, unused condition with all original packaging and tags attached.
How do I clean and maintain my Able Carry pack?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, dry clean, or use bleach, as this can damage the technical fabrics and coatings.
Are your backpacks waterproof?
Our bags are built using highly water-resistant materials like Cordura and X-Pac, along with DWR coatings. While they excel in rain, they are not submersible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.